Clear answers before the next decision.

Yes. Start with the travelers, approximate duration, likely time window, interests, pace and any practical needs already known. An enquiry opens a conversation; it does not reserve a guide or confirm a service.

A formal proposal is a separate document or confirmed flow that identifies the proposed scope, itinerary, inclusions, exclusions, price, conditions and validity. A website message or automatically prepared draft is not that confirmation.

Relevant factors can include city, language, subject interests, pace, traveler needs and likely dates. A published profile helps explain the guide’s experience and service areas, while availability and fit still need separate confirmation.

No. Guides provide travel and local-cultural services. Medical, legal, immigration, financial and emergency questions should be directed to the appropriate qualified professional or official service.

No. It applies only to the scope expressly described on that page. Hotels, international transport, unlisted admission, meals and personal spending are not included unless the applicable confirmation says otherwise.

No. Price, currency, payment schedule, validity and any third-party conditions become relevant only when they are stated in the formal proposal or service confirmation that applies to the request.

Use the reply or support path in the applicable confirmation as early as possible. Available changes, deadlines, third-party costs and any refund depend on the service-specific terms rather than a general website message.

DaoJoy and the relevant guide or provider can explain available alternatives within the confirmed scope and any effect on timing or cost. An immediate safety issue should be taken to public emergency services first.

Use the latest version identified through the confirmed trip channel. If two versions appear to conflict, pause before acting and ask the responsible DaoJoy contact to identify the current version.

Support can address the confirmed itinerary, meeting details, guide communication and service questions. DaoJoy is not police, fire, ambulance, consular assistance, an insurer or a substitute for an appropriate emergency or professional service.

Yes, and earlier is usually more useful. Share only information relevant to planning. Specific venue access, ingredients or transport conditions should still be checked for the applicable date and service.

Contact the appropriate public emergency service first. Common mainland numbers include police 110, fire 119, medical emergency 120 and traffic incidents 122. When safe, update the relevant DaoJoy contact about any effect on the trip.

Do not include passport numbers, identity-document images, passwords, verification codes, full payment details, complete hotel credentials or unrelated medical records. A later secure channel can be agreed if necessary.

AI may help organize, translate or present information. It can be incomplete and does not confirm price, availability, safety, entry rules or a booking. Formal service decisions and important advice require confirmation from a travel advisor or official source.

Choose trip planning for a journey enquiry, partnership for guide or business interest, support for an existing service, and privacy for information or account requests. If uncertain, choose other and describe the situation briefly.

Yes. Use the account-deletion page to open a privacy-labelled request. Do not send a password, verification code or identity document in the first public message; an appropriate verification path can follow.